FAQs

1. How to adjust the font size displayed when you browse the website? 

In IE4.0, you can decide the desired font size of the current page by choosing “View” -gt; “Fonts” in the menu. 

In IE5.0 and above, you can decide the desired font size of the current page by choosing “View” -gt; “Text Fonts” in the menu. 

In FireFox, you can decide the desired font size of the current page by choosing “View” -gt; “Zoom” -gt; “Zoom Out” or “Zoom In” in the menu. 

2. What to do when there are unrecognizable codes appearing on the page? 

When there are unrecognizable codes appearing on the page, you can solve this problem by the following method:

IE: Choose “View” -gt; “Encoding” -gt; “Simplified Chinese GB2312” in the menu. 

3. Why can’t you open the website sometimes? 

If you surf the internet by LAN, the connection failure may occur as a result of time-out error for connecting to the website due to the limited LAN bandwidth connected with the outside.

 If you surf the internet by dial-up, the connection failure may occur due to connection bandwidth. 

If you meet this problem, don’t worry. You can refresh the page, or connect the internet in other times. 

4. How to solve the problem that IE shows abnormally?

You can solve this problem by reinstalling IE. 

5. How to browse this website safely? 

（1）Please make sure that you enter this website through http://www.shenhuagroup.com.cn. 

（2）This website will not require through e-mails users to provide sensitive data, such as personal data, login name, password, bank account number and credit card data. 

（3）This website will not prompt users to directly log in to the page requiring a password through hyperlinks in e-mails.

（4）Do not log in to the page requiring a password through hyperlinks provided by unknown e-mails. 

（5）You are recommended to update antivirus software to ensure there is no virus to harm your computer.